You are welcome to return within 30 days for a refund less shipping (if applicable), to the original method of payment. Merchandise must be unworn, and original packaging and invoice must be included. It may take 2-3 business days from date item is received by us for the refund to be posted, depending on the card issuing bank.
Please note: Personalized items are not eligible for return or exchange. Cluster necklaces which include both personalized and non-personalized items, can be returned however portion of return price contributed to personalize portion will be deducted. Please contact us for more information.
We do not provide pre-paid shipping labels for returns, so you may return any order through a carrier of your choice. We recommend using a trackable/insured shipping method to guarantee successful delivery of your return. Return address is provided in your package.
If you received a gift purchased from our website, you may return it for store credit in the amount of the items purchased. As with regular purchases, we can not accept return or exchanges for personalized items.
Please include the original packing slip, the order reference number and your email address to receive a store credit code. If you do not have this information email us at firstname.lastname@example.org, and we gladly help!